Shipping Policy

Effective Date: 6/11/2025

MAADTOY

ships collectible art toys and figures from Thailand to customers worldwide.
We aim for fast, safe, and transparent delivery — with clear shipping costs, tracking, and optional insurance. Shipping options vary by country and service; please check the shipping table below for estimated rates and delivery times for parcels up to 0.5 kg.

🌍 For international customers (outside Thailand):
We highly recommend contacting us through our social media (Instagram: m.a.a.d_toy) before placing your order.
Our team can help you find the best and most cost-effective shipping option tailored to your destination, preferences, and product type.

 

Order Processing

  • Orders are usually processed within 2–5 business days after payment confirmation (excluding weekends and public holidays), unless stated otherwise for limited drops or pre-orders.

  • Once your order ships, you’ll receive a shipping confirmation email with tracking information (if applicable).

  • Some shipping methods may not provide full tracking — for example, budget postal options like Thailand Post ePacket may only show updates once the parcel reaches the destination country.
    Specific details about tracking availability are noted in the shipping rate table below.

  • If your order includes pre-order items or multiple figures, shipments may be split — shipping costs will apply per parcel.

 

About Our Shipping

To ensure reliable and affordable global shipping, MAADTOY using FastShip — a trusted logistics service that connects local Thai carriers with international courier networks such as FedEx, UPS, Aramex, and Thailand Post.

FastShip acts as our shipping agent, allowing us to:

  • Compare multiple international couriers in real-time

  • Access better rates for small and lightweight parcels (like collectible toys)

  • Provide tracking numbers and optional insurance for most destinations

  • Offer both express and economy shipping options

 

 

Shipping table (rates & services)

The shipping rate table below shows estimated rates for packages up to 0.5 kg by region, country, and carrier/service. Rates are indicative and may be updated periodically.

 

Countries Not Listed

🌏 If your country is not shown in the shipping table, or if you’re unsure which service fits your location, please contact us directly.

We’ll work with you to find the best available solution for you.
The easiest way to reach us is via Instagram : m.a.a.d_toy — we’re happy to assist!

 

 

Customs, Duties & Taxes

  • Some shipping options are Delivered Duty Paid (DDP / “Tax included”), meaning import VAT and duties are prepaid — no extra fees on delivery.

  • Others are Delivered At Place (DAP / “Not including destination tax”), where local customs may charge taxes or duties upon arrival.
    Each service’s tax status is listed in the table.

  • If marked “Tax included,” MAADTOY handles all customs duties and VAT for you.

  • If marked “Not including destination tax,” please note that the recipient is responsible for any import fees required by local customs.

 

Insurance & Liability

  • Insurance limits vary per shipping service (e.g., Up to 3,000 THB).
    If you’d like to insure a higher amount, please contact us before placing your order.

  • MAADTOY recommends selecting a tracked and insured shipping option, especially for high-value collectibles.

 

Delivery Time & Delays

  • Estimated delivery times are based on carrier averages and start from the date of dispatch.

  • Customs inspections or local delivery issues may cause delays beyond our control.

  • Express services (FastShip, FedEx, UPS, Aramex) usually provide consistent delivery windows, while postal methods (ePacket, Thailand Post) may take longer.

 

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this to track your package directly on the carrier’s website.

** Some shipping methods may not provide full tracking — for example, budget postal options like Thailand Post ePacket may only show updates once the parcel reaches the destination country. **

 

Address Issues

Please double-check that your shipping address is correct before completing your order. MAADTOY is not responsible for items sent to incorrect or incomplete addresses. If you notice an error, please contact us immediately at maadtoycustomer@gmail.com to make changes before your order is shipped.

 

Lost or Damaged Packages

  • MAADTOY is not liable for any lost, stolen, or damaged items once they are shipped.

  • If your order is lost or damaged, please contact the carrier directly with your tracking information for a resolution.

 

Important Notes

  • Shipping times may be delayed during peak seasons or due to unforeseen circumstances, such as weather events or carrier delays.

  • Please ensure your shipping address is accurate and complete to avoid delays or misdeliveries.

  • All shipping data and rates are sourced from FastShip and carrier websites.

If you have any questions about shipping, please don’t hesitate to reach out to us at Instagram : m.a.a.d_toy  or maadtoycustomer@gmail.com