Shipping Policy

Effective Date: 4/6/2025

Order Processing

  • All orders are processed within 2-5 business days (excluding weekends and holidays) after payment is received.

  • We will notify you via email once your order has been shipped, along with tracking information (if applicable).

Shipping Rates

Shipping costs are calculated based on the destination and the size/weight of your order. You can view the shipping charges at checkout before completing your purchase.

Domestic Shipping (Thailand):

  • We offer affordable domestic shipping through Thailand Post, Flash Express, and Kerry Express.

  • Delivery times: 3-7 business days (depending on your location).

  • Shipping costs start from ฿50 depending on the weight and size of your order.

International Shipping:

  • We ship worldwide to select regions, including the United States and most major countries.

  • International orders are shipped via Thailand Post (EMS), DHL, FedEx, or other carriers depending on the destination.

  • Delivery times for international orders typically range from 7-21 business days.

  • Shipping costs will vary based on the weight, size of the package, and destination country.

Free Shipping

At MAADTOY, we are constantly looking for ways to improve your shopping experience. While we currently do not offer free shipping, we are planning to introduce free shipping promotions in the future.

Stay tuned for updates! We will notify our customers through our newsletter and social media channels when free shipping becomes available.

Be sure to subscribe to our newsletter so you don’t miss out on any exciting offers and promotions.

Customs & Duties

  • International customers are responsible for any customs fees, taxes, or duties that may be applied by their local customs authorities. MAADTOY is not responsible for any delays due to customs processing.

  • Please check with your local customs office for more information before placing an order.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this to track your package directly on the carrier’s website.

Address Issues

Please double-check that your shipping address is correct before completing your order. MAADTOY is not responsible for items sent to incorrect or incomplete addresses. If you notice an error, please contact us immediately at maadtoycustomer@gmail.com to make changes before your order is shipped.

Lost or Damaged Packages

  • MAADTOY is not liable for any lost, stolen, or damaged items once they are shipped.

  • If your order is lost or damaged, please contact the carrier directly with your tracking information for a resolution.

Shipping Time Estimates

  • Domestic Thailand: 3-7 business days

  • United States: 7-21 business days (DHL/EMS)

  • Rest of the World: 7-21 business days (varies by region)

Important Notes

  • Shipping times may be delayed during peak seasons or due to unforeseen circumstances, such as weather events or carrier delays.

  • Please ensure your shipping address is accurate and complete to avoid delays or misdeliveries.

If you have any questions about shipping, please don’t hesitate to reach out to us at maadtoycustomer@gmail.com.